Shipping & returns

Shipping

Of course, we do everything we can to send your order within 2 working days. As soon as your parcel has been shipped, you will receive an email about it. You can then track your parcel via this email until it arrives.

What are the shipping costs?

The Netherlands: PostNL letterbox parcel + track & trace up to 2 kg: € 4.15 Dimensions: 38 x 26.5 x 3.2 cm

Belgium, Germany, Luxembourg, France, Austria and Spain: Letterbox parcel + track & trace up to 2 kg: € 5.70 Dimensions: 38 x 26.5 x 3.2 cm

In these countries, shipping is free from € 50.

Other EU countries: € 9.95 Rest of the world: € 14.95

Customs outside the EU

For orders outside the European Union (for example the United Kingdom, the United States or Australia), import duties or local VAT may apply. These costs are charged by the carrier in the country of destination and are borne by the buyer.

Returns

How do I return my order?

The products must be complete and undamaged and in the original packaging. Worn jewellery cannot be returned for hygiene reasons.

Within 14 days, send an email to [email protected] with the order number of your order. We will then check whether this falls within the 14-day cooling-off period, after which the return address will be sent to you. The shipping costs for the return are at the customer's expense. As soon as we have received the order back and checked it, the money will be refunded within 5 working days.

We do not cover the costs of returning your order, but we strongly recommend that you send your parcel with tracking and keep proof of dispatch. If the product gets lost, this is not our responsibility.

Tips

We try to process your return as quickly as possible. – Make sure you pack the items well, so that they do not get damaged during transport. – To reduce waste, you can use the box in which we sent the product to you. – Make sure the address label is clearly legible.

Processing

As soon as the return shipment has been processed by us, you will be notified. We naturally try to do this as quickly as possible. If you still have not heard from us after 7 days, please contact [email protected].